1. Services Covered

This Refund Policy applies to all digital and professional services offered by Canvers Media, including:

• Website design and development

• SEO optimization

• AI automation and workflow systems

• Review response automation

• Digital content creation and media production

• Consulting and support services

2. General Refund Principles

Due to the professional and digital nature of our services, most payments are non-refundable once work has begun. All refund decisions are governed under the consumer protection laws of Ontario, Canada, and must comply with:

• Consumer Protection Act, 2002 (Ontario)

• Electronic Commerce Act (Ontario)

3. Eligibility for Refunds

You may be eligible for a partial or full refund only under the following conditions:

3.1 Before Work Begins

If you cancel your order before any work or planning has started, you may receive a refund minus a 5–10% administrative and processing fee.

3.2 Service Delivery Failure by Canvers Media

A refund may be approved if:

• Canvers Media fails to initiate service within a mutually agreed timeline, and

• No client-side delays or missing requirements are involved

Refunds in this category may be prorated depending on completed work stages.

3.3 Duplicate Payment / Billing Error

If a transaction was duplicated or processed in error, a full refund will be issued once verified.

4. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

• Work has already started or been completed in whole or in part

• Client does not provide required access or materials

• Delays caused by the client

• Client dissatisfaction based on personal taste or subjective expectations

• Change of business direction or personal circumstances

• Third-party platform limitations (hosting, Wix, Google, plugins, etc.)

• Completed work delivered as promised

AI automation, web development, and digital content projects consist of labour hours, creative output, and software licensing, and therefore are not refundable once production begins.

5. Custom Work & Project-Based Refunds

Custom website builds, branding, and automation systems are billed based on milestone completion:

• Deposit payments are non-refundable

• Each completed milestone portion is non-refundable once approved

• Cancellation after the design stage may result in prorated charges

6. Subscription / Monthly Plans

For subscription-based services:

• Billing cycles are prepaid and non-refundable

• Cancellations apply to future billing periods, not previous charges

• No partial-month refunds are issued

7. Chargebacks & Payment Disputes

Clients must contact Canvers Media to resolve billing concerns before initiating a chargeback.
Unauthorized chargebacks may result in:

• Service suspension

• Transfer of outstanding balances to a collections agency

• Legal recovery actions under Ontario jurisdiction

8. Processing Timeline

If a refund is approved:

• Processing time: 7–14 business days

• Refund method: original payment method only

9. Required Client Cooperation

Client must supply:

• Proof of purchase

• Contract number

• Reason for refund request

Incomplete documentation may delay or void eligibility.

10. Governing Law

This Refund Policy is governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules.
Any dispute regarding refunds will be resolved in the courts of Ontario.

11. Contact Information

For all refund inquiries or questions:

Canvers Media
Email: info@canvers.ca
Location: Ontario, Canada